PrestaShop runs a large share of Europe's online stores, and its merchants know the price of that freedom: every module added is a module to maintain, update and watch at every version bump. The good news is that installing an AI advisor on PrestaShop needs no module at all. Ryma starts from a simple export of your catalogue — a CSV you send us — and appears on your store through a light script, independent of your PrestaShop version. From there the advisor knows your products in depth: she answers questions, composes routines, points to the right product and walks each customer to the cart, on your site and on WhatsApp, in English, French or Arabic. Your team sees everything from a dashboard and takes over in one click. Here is how it works, what she does, and what to know before you start.
Why “no module” is the right architecture on PrestaShop
A PrestaShop merchant knows it from experience: the risk isn't installing a module, it's maintaining it. Modules that clash, theme updates, the move from 1.7 to 8 — every brick added to the core of the store is a possible outage at the worst possible moment.
Ryma goes the other way: nothing is installed inside your PrestaShop. The advisor lives outside your store and appears on it through a simple script, like an analytics tool. What that means concretely:
- no possible incompatibility with your modules or your theme;
- PrestaShop updates don't break her, and she doesn't hold them up;
- if you ever change platform, she comes with you.
And because she starts from an export of your catalogue, she needs no access to your back office to begin: information your customers already see, and nothing more.
What she does on a PrestaShop store
The job is the same as on any Ryma store: advise the way a good counter assistant would, sell the way your best salesperson does.
- Product advice, made to measure: routines, what works together, contraindications — all from your real catalogue; never an invented product.
- A guided assessment: a few questions, then a complete recommendation composed from your products (see the guide to the online skin assessment).
- Guidance to the cart: she points the way, answers the objection, and leads to the order.
- First-line after-sales: hours, delivery, returns; sensitive cases go to your team.
- WhatsApp included: the same advisor answers on your site and on WhatsApp, including for abandoned cart follow-up.
All of it under control: every conversation is visible in the dashboard, and your team takes over in one click.
Stock and order tracking: what is possible today, honestly
There are two levels here, and we would rather state them plainly.
Catalogue advice works on PrestaShop from day one: your product export is enough, and a regular refresh of the file (new lines, prices) keeps it current. That is where the value sits, and it doesn't depend on your platform.
The live connection — stock to the second, automatic order tracking — is available today on Shopify, read-only. On PrestaShop it depends on your configuration: versions, logistics modules, hosting. If live order tracking is essential for you, we check it together before starting, not after.
That transparency applies to everything else too: what the advisor knows, what she doesn't, and what she does with your data (see reliability, GDPR and responsibility).
Starting on PrestaShop: the one-week programme
Going live follows the same programme as for any Ryma store:
- Day 1: your catalogue. You export your products from your PrestaShop back office (a standard CSV will do) and send it over.
- Day 2: your rules and your tone. What she may say, what she never says, the voice of your store.
- Day 5: testing, on your products. You challenge her on your real customer cases; we tune it together.
- Day 6: your team trained. The dashboard in hand, the channels connected (site, WhatsApp).
- Day 7: live. The script goes on your store; she answers, around the clock.
To compare with a Shopify installation, the detailed guide is here: installing an AI on your Shopify store.
Frequently asked questions
›Do I need to install a PrestaShop module?
No. The advisor appears through a light script added to your store, like an analytics tool. Nothing is installed inside your PrestaShop: no module clashes, no extra maintenance.
›Is it compatible with PrestaShop 1.7 and 8?
Yes. The script is independent of your PrestaShop version and your theme; it works just as well on a long-standing 1.7 as on a recent 8.
›How does she handle my stock?
At the start, through your catalogue export, refreshed regularly. The live connection is available on Shopify today; on PrestaShop it depends on your configuration, and we give you a straight answer before you start.
›My customers write in English and in Arabic. Does she follow?
Yes: she answers in each customer's language — English, French or Arabic — in your store's tone of voice.
Alexandre builds Ryma, the AI-powered advisor for online stores, and writes these guides from real deployments, with every figure attributed.